HOW
DO I...
OBTAIN
REPEAT PRESCRIPTIONS ?
Would patients please note that a full
48 hours are required to prepare repeat prescriptions by computer. Repeat prescriptions
will be authorised for six months at a time. You will be allowed to obtain your
repeat prescriptions without being seen by the doctor for the first five months,
then you must see the doctor or Practice Nurse for a medication review before
the sixth one is printed off. Only items listed as repeats can be ordered - do
not add to the list!
PLEASE NOTE: RECEPTION STAFF DO NOT NOW ACCEPT REPEAT
PRESCRIPTION REQUESTS OVER THE TELEPHONE.
The preferred option for obtaining
your prescription is as follows:
1) Drop your repeat slip off at the reception
desk, ticking the items required.
2) Send your repeat slip by post, ticking
the items required and enclosing a stamped addressed envelope.
3) Leave
your prescription on the Voicemail (Oswaldtwistle/Accrington only) between the
hours of 6.30pm and 8.00am and stating your name, address, computer
number and details of your repeat request. Please do not worry if you
become confused whilst trying this method of ordering your prescription as the
computer keeps a daily log of all the telephone numbers and times when patients
ring in. If we experience any problems deciphering your message, you will be contacted
by a member of staff. The voicemail is emptied every morning around 10.00am. Your
prescription will then be processed for you and will be ready for collection 48
hours after placing the call. This is an ideal method of ordering repeat prescriptions
for those who are working.
4) Housebound patients can make arrangements
with a pharmacy of their choice for ordering their repeat prescriptions. The pharmacist
will then contact the surgery direct to obtain a repeat prescription and arrange
for delivery of the items to the patient's home.
5) Repeat Dispensing - If you are stable on your medication and obtain the same items each month then you may be suitable for Repeat Dispensing - Ask at Reception.
IT WOULD
BE HELPFUL TO THE DOCTORS AND STAFF AND ALSO BENEFIT YOU, THE PATIENT, IF YOU
COULD ORDER 28 DAYS' SUPPLY OF ALL YOUR REGULAR REPEAT MEDICATIONS AS A SINGLE
ORDER. GENERATING PRESCRIPTIONS FOR THE SAME PATIENT SEVERAL TIMES A MONTH WASTES
VALUABLE TIME FOR THE DOCTORS, PRACTICE STAFF AND PATIENTS.
PLEASE DO NOT
ASK FOR YOUR REPEAT PRESCRIPTION BEFORE IT IS DUE. THE COMPUTER WILL ONLY ALLOW
PRESCRIPTIONS TO BE PRINTED OFF TWO DAYS BEFORE THEY ARE DUE.
