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HOW
DO I...
OBTAIN
TELEPHONE ADVICE ?
You may ring and ask for a telephone
consultation for advice. The Reception Staff will ask you for your name, address
and telephone number and a brief note regarding your query. The doctor will then
ring you after surgery to discuss your problem or query. The doctor may, in certain
circumstances, ask you to attend surgery if he thinks you need to be seen.
In
some cases, however, the Practice Staff may be able to help you with any administrative
or non-medical aspects of your health. The practice staff are also available to
discuss any suggestions or complaints.
Patients can be seen by the doctor
during their respective surgeries by ringing to make an appointment. You may be
asked to ring on the day to book an appointment as a proportion of these are embargoed
until the actual day.
Appointments may be made by telephoning your respective
surgery or by calling or sending a message during reception hours. Please note
that patients under the age of 16 must be accompanied by an adult. Please be patient
when telephoning for an appointment as the lines are extremely busy between 8.00
and 9.00am.
HOW
DO I...
CHANGE
MY DETAILS ?
If you change your name,
address or telephone number please give full details, including your postcode,
to the Receptionist.
If you have been referred to a consultant
and moved house, we need to know as well as the hospital. Failure to notify us
may possibly hold up your appointment.
HOW
DO I...
OBTAIN
A HOME VISIT ?
If you are too ill to attend the surgery you can request a home visit by telephoning your respective surgery. You will be asked for your address, telephone number and details of the problem. ALL REQUESTS FOR HOME VISITS WILL BE PUT TO THE DOCTOR. Please make all requests by 11.00am daily as this will help us to organise our day in order for us to give a better service and thus help us to help you. Please remember to only ask for a home visit by the doctor when the person is too ill to attend surgery. Not having transport is not a valid reason for a home visit.
HOW
DO I...
REGISTER
WITH THE PRACTICE ?
All newly registered patients will be asked to complete a questionnaire and have a consultation with our Healthcare Assistant. New patients are required to bring their medical cards with them, if available, upon registering and a sample of urine if possible. Failure to attend for the new patient check could result in you being taken off the practice list.
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